Support at MaxiBlocks: how it operates

Priority email support

- Operating with a 48-hour Service Level Agreement (SLA): This represents our commitment to the maximum response time you should anticipate.

- Aim to respond: We target a response within 36 hours or sooner during business days (holidays and weekends excluded).

- Support for individuals: Each Pro access account receives tailored support.

- Importance of contact email: When reaching out to our support, use your Pro access account email. This ensures we can swiftly identify you and reference past interactions, optimizing the support process.

Live chat

For the first 12 months post-launch, we're extending live chat availability when our team is online. This temporary initiative is designed to help us pinpoint the most effective support methods, with a heads up that its continuation isn't guaranteed.

Language preferences

English is our go-to support language. That said, if you resonate more with a different language, we're equipped with translation software. Send messages in the language you're comfortable with, and we'll pull out all the stops to ensure smooth communication.

Scope of support for MaxiBlocks

Support includes:

- MaxiBlocks focus: We prioritize issues directly tied to MaxiBlocks products to give you the best support.

- Addressing bugs: We identify and fix any bugs or errors in our plugins or products.

- Third-party limitations: We don’t directly support third-party plugins unlesss we have added an integration for it but you can ask us any questions about integrating MaxiBlocks with WordPress. Or make suggestions how we can improve or add integrations you wish to use.

- Available resources: Use our installation videos, knowledge base, and tutorials anytime. We're adding more videos to tackle common questions. Email us with your suggestions. Happy to add anything that can help you or the community.

Support for product customization:

- Device-ready designs: We design all our patterns and templates for all devices with specific mobile and tablet responsive settings.

- Template customization: If you change templates, such as adding columns, recheck the mobile views to match your new layout.

- Guidance on customization: We can guide you through the customization process, but you will need to make the changes.