Managing your subscription: cancel or upgrade

Depending on your role within the account, you'll have different permissions when it comes to managing the subscription. There are two primary roles: account administrators (or owners) and team members.

Account administrators:

As an account admin:

You have the ability to change the subscription at any point.

You can access the account area to cancel or modify the plan.

If you decide to upgrade, billing adjustments will be aligned with the renewal date.

Downgrades come with a credit and are governed by our 30-day refund policy.

After 30 days, even if you don't renew, you'll retain full features and benefits until the current plan concludes. Renewal is an option at any point.

Team members:

If you're a team member:

Note that you don't have the rights to cancel the subscription. This action is reserved for account admins.

If you need to make changes or have queries about the subscription, reach out to the account administrator who added you to the platform.