Troubleshooting sign in or login issues with the Pro library

Understanding pro library access

Accessing the pro library involves interaction between your site, our servers, your browser, and our authentication system. Identifying where the login issue lies is crucial for a quick resolution.

It could be;

• On your website; a plugin conflict, unusual WordPress settings etc
• With your server or hosting service; firewall, settings, outdated software etc
• In your browser or device; antivirus, anti-tracker, ad blocker, firewall etc
• Something on our side

Signing in (Recap) - If you can't sign in - keep reading below

Once the MaxiBlocks plugin is installed and activated:

• Navigate to pro templates: In your WordPress admin area, open or create a new page or post.
• Click the MaxiBlocks icon to open the master toolbar. Click "Template Library" then locate the email sign in field in top-right for pro templates. See video below.
• Sign in for verification: Sign in using your my.maxiblocks.com pro access account credentials. This one-time verification ensures secure access to pro templates.
• Access pro templates: Post-verification, you can access and insert pro templates as needed.

Video: Pro template library sign in flow

This guide helps you isolate and understand the problem.

Part 1: Checking your site

Step 1: Verify you are able to login to my.maxiblocks.com

First, ensure you can log in at https://my.maxiblocks.com/login.

- If login fails, it might be an issue with your credentials

• Check your email spelling
• Check your password is correct.
• You may need to reset your password to test. Also check email spam box for the reset email.

If you still can't login, contact support.

Successful login here indicates you have access to Pro templates - move to next step.

Step 2: Template cloud verification

Quickly test if you have access

1. Since you are signed in to Pro already, use the same browser to login to your WordPress site's admin dashboard.
2. First ensure MaxiBlocks plugin activated and updated. Go the to plugins screen to verify.
3. Next open a page or create a new page to test if you can insert pro templates.
4. In the page editor (editing experience), click the MaxiBlocks icon to open the master toolbar.
5. Click "Template library" - look top right to see if you are signed in.
6. If you are signed in - Try to insert a pro template. All should work as expected.

Part 2: Identifying server or host issues

Step 3: Check for cloudflare blocking

If your site uses cloudflare, it might mistakenly block legitimate login attempts. Check your cloudflare settings for any security rules that could be causing this.

Step 4: Site health analysis

Examine your website's site health, focusing on rest api issues. Problems here could suggest server or host-related issues. Copy the site health info and send it to us for troubleshooting (this can be very helpful)

Step 5: Plugin interference check

Disable any security, geo block, or anti-spam plugins temporarily. These can sometimes interfere with login processes.

Part 3: Browser and device checks

Step 6: Browser error investigation

Look for errors in your browser’s console and the debug.log. These can indicate browser-specific issues.

Step 7: Incognito mode test

Sign in using incognito mode to rule out problems with browser extensions or cached data.

Step 8: Firewall, antivirus, ad blocker checks

Products like avg antivirus, norton, mcafee, windows firewall or ad blockers might block access to our sites. Temporarily disable them or better add maxiblocks.com to their safelists.

Adding the domain maxiblocks.com to your safe list

To effectively manage third-party cookies and ensure smooth browsing experience on trusted sites like "maxiblocks.com," you can utilize a variety of browser settings, extensions, and software tools. Below is a detailed guide on how to configure these settings and tools for optimal privacy and functionality.

Updated browser settings for blocking third-party cookies

1. Google Chrome (Version 120 and above)

- Navigate to Settings > Privacy and security > Cookies and other site data.

- Select "Block third-party cookies."

- Under "Sites that can always use cookies," click "Add" and enter "[*.]maxiblocks.com" for exceptions.

2. Mozilla Firefox

- Access Options > Privacy & Security.

- Under Enhanced Tracking Protection, select "Custom," check "Cookies," and choose "All third-party cookies."

- For exceptions, go to "Exceptions," add "maxiblocks.com" and select "Allow."

3. Microsoft Edge

- Go to Settings > Privacy > Tracking prevention.

- edge://settings/privacy/trackingPreventionExceptions

- To whitelist, under "Exceptions," click "Add a site" and enter "maxiblocks.com"

4. Safari

- Navigate to Safari > Preferences > Privacy.

- Check “Block all cookies.”

- For exceptions, visit the site, then adjust cookie settings via "Safari" > "Settings for This Website."

5. Opera

- Open Settings > Advanced > Privacy & security > Site Settings > Cookies and site data.

- Activate "Block third-party cookies."

- To allow exceptions, under "Allow," add "maxiblocks.com"

Updated browser extensions for enhanced cookie management

1. uBlock Origin (Chrome, Firefox, Edge)

- Comprehensive ad and tracker blocking.

- Whitelist specific sites directly from the extension panel.

2. Privacy Badger (Chrome, Firefox, Edge)

- Learns to block invisible trackers automatically.

- Adjust settings for individual websites.

3. Ghostery (Chrome, Firefox, Edge, Safari)

- Blocks trackers and provides ad blocking.

- Site-specific whitelisting enabled.

4. AdBlock Plus (Chrome, Firefox, Edge, Safari)

- Ad and cookie blocking features.

- Manage exceptions in extension settings.

Anti-tracking software and exception management

1. AVG AntiTrack

- Stops tracking attempts and hides digital fingerprints.

- Add "maxiblocks.com" to the 'Whitelist' or 'Exceptions' in settings.

2. Avast AntiTrack

- Disguises digital identity and blocks tracking attempts.

- Manage whitelist or exceptions in settings for "maxiblocks.com"

3. Ghostery Standalone Application

- Comprehensive anti-tracking beyond browser extension.

- Add "maxiblocks.com" to whitelist in control panel.

4. Privacy Badger by EFF

- Blocks invisible trackers automatically.

- Disable for "maxiblocks.com" via browser extension’s interface.

Ad blockers and adding exceptions

1. uBlock Origin

- Disable for current site to add exception for "maxiblocks.com"

2. AdBlock

- Select "Don't run on pages on this domain" and then "Exclude" for "maxiblocks.com"

3. AdBlock Plus

- Click "Enabled on this site" to toggle to "Disabled on this site" for "maxiblocks.com"

4. Ghostery (as Ad Blocker)

- Slide the switch to trust "maxiblocks.com" and disable blocking.

Part 4: Assessing our side

Step 9: Contacting support

If problems persist despite following these steps, reach out to our support team with details of the steps you've taken.

How to get your site health report:

1. Log into your WordPress Admin Dashboard.

2. Navigate on the admin sidebar to Tools > Site Health > Info tab.

3. Click on the button to Copy site health information to clipboard.

4. Paste the copied information in your response to us.

This will help us diagnose the issue more effectively. Thank you!

This guide is designed to help you systematically identify and solve login issues with the pro library. Understanding where the problem may lie is essential to effective troubleshooting. Our support team is always ready to assist you further.